Returns & Refunds Policy

At Ynys Studio, each piece of stained glass art is made with care and attention. Please read below to understand our returns policy, which follows UK consumer regulations.

Ready-to-Ship Items

• For ready-to-ship items, you have the right to cancel and return your order within 14 days of delivery under the Consumer Contracts Regulations 2013.
• To be eligible for a refund, the item must be returned in its original condition and packaging.
• Customers are responsible for the cost of return shipping, unless the item was faulty or damaged on arrival.
• Refunds will include the original purchase price and the standard delivery cost (but not any upgraded shipping services).
• Refunds are processed within 14 days of receiving the returned item.

Made-to-Order & Custom Items

• Items made to order, customised, or pre-ordered are not eligible for return or cancellation once work has started, as they are created specifically for you.
• This includes variations where you select colours, finishes, or request commissions.

Damaged or Faulty Items

• If your piece arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the item and packaging.
• In these cases, a replacement or full refund will be offered.

How to Start a Return

To request a return, please email: hello@ynysstudio.com with your order number, details, and reason for return.